In the morning of September 23, 2023, the launching ceremony of the eighth after-sales service tour was held grandly in SBM’s equipment exhibition hall which occupies over 10,000㎡ in total.
Senior company leaders attended the event and delivered a motivational speech: 'We must fully utilize the platform of the " After-Sales Service Tour " activity. The service team personnel should strictly adhere to the requirements and earnestly fulfill the responsibilities and missions entrusted to us by the company. We need to address customer concerns and provide them with a reassuring commitment, deeply instilling the concept that "the success of our customers is our success" in our hearts and manifesting it in our actions.
After the mobilization, the company representative presented the flag symbolizing responsibility and mission to the service team leader.
Deep into the Frontline, Comprehensive Visits
To ensure the depth and effectiveness of the activity, SBM has carefully planned five follow-up routes spanning five major regions: Northwest, North China, Southwest, Central China, and East China, covering nearly a hundred customers. Each service team consists of sales elites, technical experts, and after-sales service personnel, who will adopt a "trinity" professional approach to conduct comprehensive and detailed research and evaluation on equipment usage, production line operations, and after-sales service needs at the customer's production site.
With a wide coverage area spanning five major regions—Northwest, North China, Southwest, Central China, and East China—nearly a hundred customers are included.
The follow-up project is comprehensive, covering a wide range of fields, from the fine grinding of non-metallic minerals to the preparation of limestone for environmental desulfurization, as well as the processing of heavy calcium and the preparation of coal powder across various industries.
Service Upgrade, Quality Assurance
In a rapidly changing market environment, SBM has always adhered to the philosophy that "the success of our customers is our success." Our company continuously engages in technological innovation and provides personalized service solutions to ensure that customers remain at the forefront of the industry.
By establishing a long-term monitoring mechanism, we can accurately identify the pain points and challenges in equipment operation, gain a comprehensive understanding of specific working conditions and needs, and promote the effective transformation of practical solutions and technical experiences, thereby stimulating new vitality in project production.
At the same time, SBM has initiated online preventive visits for international trade customers and follow-ups for key clients, allowing overseas customers to also benefit from SBM's professional services.
Win with Quality, Build a Strong Nation
“After-Sales Service Tour” will continue to serve as an important platform for SBM's service brand, embodying the company's vision and firm commitment to industry development. We will remain customer-oriented, driven by technological innovation, and grounded in high-quality service, continuously expanding our service areas and enhancing service quality. Our goal is to create more value for our customers and contribute significantly to the high-quality development of China's manufacturing industry and the realization of the dream of a strong industrial nation.
Senior company leaders attended the event and delivered a motivational speech: 'We must fully utilize the platform of the " After-Sales Service Tour " activity. The service team personnel should strictly adhere to the requirements and earnestly fulfill the responsibilities and missions entrusted to us by the company. We need to address customer concerns and provide them with a reassuring commitment, deeply instilling the concept that "the success of our customers is our success" in our hearts and manifesting it in our actions.
After the mobilization, the company representative presented the flag symbolizing responsibility and mission to the service team leader.
Deep into the Frontline, Comprehensive Visits
To ensure the depth and effectiveness of the activity, SBM has carefully planned five follow-up routes spanning five major regions: Northwest, North China, Southwest, Central China, and East China, covering nearly a hundred customers. Each service team consists of sales elites, technical experts, and after-sales service personnel, who will adopt a "trinity" professional approach to conduct comprehensive and detailed research and evaluation on equipment usage, production line operations, and after-sales service needs at the customer's production site.
With a wide coverage area spanning five major regions—Northwest, North China, Southwest, Central China, and East China—nearly a hundred customers are included.
The follow-up project is comprehensive, covering a wide range of fields, from the fine grinding of non-metallic minerals to the preparation of limestone for environmental desulfurization, as well as the processing of heavy calcium and the preparation of coal powder across various industries.
Service Upgrade, Quality Assurance
In a rapidly changing market environment, SBM has always adhered to the philosophy that "the success of our customers is our success." Our company continuously engages in technological innovation and provides personalized service solutions to ensure that customers remain at the forefront of the industry.
By establishing a long-term monitoring mechanism, we can accurately identify the pain points and challenges in equipment operation, gain a comprehensive understanding of specific working conditions and needs, and promote the effective transformation of practical solutions and technical experiences, thereby stimulating new vitality in project production.
At the same time, SBM has initiated online preventive visits for international trade customers and follow-ups for key clients, allowing overseas customers to also benefit from SBM's professional services.
Win with Quality, Build a Strong Nation
“After-Sales Service Tour” will continue to serve as an important platform for SBM's service brand, embodying the company's vision and firm commitment to industry development. We will remain customer-oriented, driven by technological innovation, and grounded in high-quality service, continuously expanding our service areas and enhancing service quality. Our goal is to create more value for our customers and contribute significantly to the high-quality development of China's manufacturing industry and the realization of the dream of a strong industrial nation.
