The East China region, with its economic prosperity and thriving industries, is at the forefront of innovation and development. In this land full of opportunities, SBM stands as a pillar in the field of grinding equipment, providing tailored advanced grinding solutions for enterprises and becoming a strong engine for local industrial development.
Nowadays，the Quality Tour team of grinding mills is visiting the heart of East China, going directly to the front lines to meticulously inspect the operational status of the equipment and attentively listen to customer feedback. With their professional expertise, they aim to alleviate customer concerns and collaboratively create a new chapter of win-win cooperation.
Shanghai Dolomite Powder Project
Raw Material: Dolomite
Product Fineness: 325 mesh
Product Application: Building materials
Processing Equipment: MTW European Trapezium Grinding Mill
The original intention determines actions and results. SBM always adheres to the principle that "the success of our customers is our success," and does not let distance or the size of issues affect the quality of service.
The first stop is a grinding production line located not far from the company headquarters. The main equipment for the project is SBM MTW Series European Trapezium Grinding Mill. The customer stated that since the equipment was put into production, it has consistently produced stable and reliable output, with high product quality that is very competitive in the market.
Shanghai Quicklime Powder Project
Raw Material: Quicklime
Product Fineness: 100 mesh
Product Application: Desulfurization in steel mills
Processing Equipment: MTW European Trapezium Grinding Mill
Going deep into the front-line positions, the team conducts comprehensive follow-ups to ensure product quality. The customer reported increased operating noise recently. After inspection by the follow-up team, it was found that the main gear had worn out and the gap was too large. Identifying the root cause, they responded quickly and implemented corrective measures. SBM engineers analyzed the causes and impacts of the problem with the customer and proposed a professional repair plan. Ultimately, the customer decided to purchase the original spare parts from our company.
Shanghai Quicklime Powder Project
Raw Material: Quicklime
Product Fineness: 50 mesh - 200 mesh
Product Application: Desulfurization in steel mills
Processing Equipment: MTW European Trapezium Grinding Mill
The purpose of this follow-up visit is to strengthen customer connections, accurately identify their needs, complaints, expectations, and urgent issues, and understand the bottlenecks, pain points, and challenges in their actual production operations. This production line has been in operation since 2017, and the equipment continues to run strong and reliably. After inspection by SBM engineers, only bearing wear that requires replacement was found. They coordinated on-site for spare parts, recorded data, and will follow up later for effectiveness. The customer highly praised SBM's quality and service.
Shanghai Quicklime Powder Project
Raw Material: Quicklime
Product Fineness: 325 mesh
Product Application: Building materials
Processing Equipment: MTW European Trapezium Grinding Mill
After the follow-up team arrived on-site, they carefully formulated a solution and detailed the inspection points, analyzing everything from the type of oil used in the machinery to the overall condition of the production line. They made every effort to conduct a comprehensive follow-up, ensuring that the customer’s production runs smoothly without concerns.
Jiangsu Dolomite Powder Project
Raw Material: Dolomite
Product Fineness:250 mesh
Product Application: Putty powder
Processing Equipment: MTW European Trapezium Grinding Mill
The follow-up team conducted a static inspection of the production line and found slight wear on the grinding rollers. Through visual observation and instrument measurement, the wear on the rollers was within the expected range and did not affect normal production. Based on an assessment of the actual operating conditions of the customer's production line and future needs, SBM engineers developed a detailed maintenance plan, including the timing for roller replacement and how to optimize equipment operating parameters to reduce wear. The goal is to help the customer achieve long-term stable production benefits.
Jiangsu Coal Powder Preparation Project
Raw Material: Bituminous coal
Product Fineness: 200 mesh
Product Application: Boiler fuel
Processing Equipment: LM Series Vertical Roller Mill
The project has been running for many years, SBM has repeatedly dispatched professional teams for on-site inspections and guidance. The online platform collects and analyzes production data in real-time, establishing a detailed online record for the production line, achieving comprehensive information connectivity and intelligent management. While engineers conduct a thorough inspection of the production line, they also gather customer feedback and review the applicability information from various locations, providing data support for future process optimization and equipment upgrades, with the aim of improving themselves and benefiting the customer.
With quality as the foundation and service as the key to winning customers, quick response and meeting customer needs have always been the service tenet of SBM. From the moment of product purchase, SBM provides customers with round-the-clock technical support and after-sales assurance. Customers can seek service through phone, email, or official media channels. For equipment failure requests, SBM promises a quick response within 30 minutes, provides solution design within 24 hours, and ensures engineers arrive on-site within 72 hours.
From research and development to production, from product sales to after-sales quality follow-ups, SBM consistently practices the principles of "comprehensive coverage, all-domain expansion, and multi-faceted extension," scientifically and systematically strengthening the construction of its service system. SBM maintains a professional, efficient, and complete service system throughout the entire lifecycle of customer equipment usage, continuously creating new value growth points for customers and contributing to the promotion and enhancement of high-quality development in intelligent manufacturing. The "Quality Tour of Grinding Mills in China" by SBM is always on the move, and we will continue to provide you with updates on follow-up activities from other routes. Stay tuned!
Nowadays，the Quality Tour team of grinding mills is visiting the heart of East China, going directly to the front lines to meticulously inspect the operational status of the equipment and attentively listen to customer feedback. With their professional expertise, they aim to alleviate customer concerns and collaboratively create a new chapter of win-win cooperation.
Shanghai Dolomite Powder Project
Raw Material: Dolomite
Product Fineness: 325 mesh
Product Application: Building materials
Processing Equipment: MTW European Trapezium Grinding Mill
The original intention determines actions and results. SBM always adheres to the principle that "the success of our customers is our success," and does not let distance or the size of issues affect the quality of service.
The first stop is a grinding production line located not far from the company headquarters. The main equipment for the project is SBM MTW Series European Trapezium Grinding Mill. The customer stated that since the equipment was put into production, it has consistently produced stable and reliable output, with high product quality that is very competitive in the market.
Shanghai Quicklime Powder Project
Raw Material: Quicklime
Product Fineness: 100 mesh
Product Application: Desulfurization in steel mills
Processing Equipment: MTW European Trapezium Grinding Mill
Going deep into the front-line positions, the team conducts comprehensive follow-ups to ensure product quality. The customer reported increased operating noise recently. After inspection by the follow-up team, it was found that the main gear had worn out and the gap was too large. Identifying the root cause, they responded quickly and implemented corrective measures. SBM engineers analyzed the causes and impacts of the problem with the customer and proposed a professional repair plan. Ultimately, the customer decided to purchase the original spare parts from our company.
Shanghai Quicklime Powder Project
Raw Material: Quicklime
Product Fineness: 50 mesh - 200 mesh
Product Application: Desulfurization in steel mills
Processing Equipment: MTW European Trapezium Grinding Mill
The purpose of this follow-up visit is to strengthen customer connections, accurately identify their needs, complaints, expectations, and urgent issues, and understand the bottlenecks, pain points, and challenges in their actual production operations. This production line has been in operation since 2017, and the equipment continues to run strong and reliably. After inspection by SBM engineers, only bearing wear that requires replacement was found. They coordinated on-site for spare parts, recorded data, and will follow up later for effectiveness. The customer highly praised SBM's quality and service.
Shanghai Quicklime Powder Project
Raw Material: Quicklime
Product Fineness: 325 mesh
Product Application: Building materials
Processing Equipment: MTW European Trapezium Grinding Mill
After the follow-up team arrived on-site, they carefully formulated a solution and detailed the inspection points, analyzing everything from the type of oil used in the machinery to the overall condition of the production line. They made every effort to conduct a comprehensive follow-up, ensuring that the customer’s production runs smoothly without concerns.
Jiangsu Dolomite Powder Project
Raw Material: Dolomite
Product Fineness:250 mesh
Product Application: Putty powder
Processing Equipment: MTW European Trapezium Grinding Mill
The follow-up team conducted a static inspection of the production line and found slight wear on the grinding rollers. Through visual observation and instrument measurement, the wear on the rollers was within the expected range and did not affect normal production. Based on an assessment of the actual operating conditions of the customer's production line and future needs, SBM engineers developed a detailed maintenance plan, including the timing for roller replacement and how to optimize equipment operating parameters to reduce wear. The goal is to help the customer achieve long-term stable production benefits.
Jiangsu Coal Powder Preparation Project
Raw Material: Bituminous coal
Product Fineness: 200 mesh
Product Application: Boiler fuel
Processing Equipment: LM Series Vertical Roller Mill
The project has been running for many years, SBM has repeatedly dispatched professional teams for on-site inspections and guidance. The online platform collects and analyzes production data in real-time, establishing a detailed online record for the production line, achieving comprehensive information connectivity and intelligent management. While engineers conduct a thorough inspection of the production line, they also gather customer feedback and review the applicability information from various locations, providing data support for future process optimization and equipment upgrades, with the aim of improving themselves and benefiting the customer.
With quality as the foundation and service as the key to winning customers, quick response and meeting customer needs have always been the service tenet of SBM. From the moment of product purchase, SBM provides customers with round-the-clock technical support and after-sales assurance. Customers can seek service through phone, email, or official media channels. For equipment failure requests, SBM promises a quick response within 30 minutes, provides solution design within 24 hours, and ensures engineers arrive on-site within 72 hours.
From research and development to production, from product sales to after-sales quality follow-ups, SBM consistently practices the principles of "comprehensive coverage, all-domain expansion, and multi-faceted extension," scientifically and systematically strengthening the construction of its service system. SBM maintains a professional, efficient, and complete service system throughout the entire lifecycle of customer equipment usage, continuously creating new value growth points for customers and contributing to the promotion and enhancement of high-quality development in intelligent manufacturing. The "Quality Tour of Grinding Mills in China" by SBM is always on the move, and we will continue to provide you with updates on follow-up activities from other routes. Stay tuned!
