On August 26, the 10th "After-Sales Tour of Grinding Mill" event of SBM was grandly launched at the 10,000 m2 exhibition hall of its Shanghai Headquarters. Multiple customer return visit teams stood in formation, fully prepared for departure. They will head to client sites across the country and embark on a brand new cross country quality service journey.
Launched in 2017, SBM "After-Sales Tour of Grinding Mill" is designed to get closer to customer demands and improve customer experience through all round, high quality services. This campaign continues to adopt the elite "1+1+1+1" service model. The visiting teams consist of sales staff, technical engineers, after-sales service engineers and R&D engineers.
The return visit campaign delivers one stop services for customers, including comprehensive equipment inspection, deep maintenance, advance hidden trouble troubleshooting, operation guidance training, on site practical teaching, equipment patrol inspection and system upgrade. We are committed to solving practical problems and creating tangible value for clients.
Attending leaders emphasized that the "After-Sales Tour of Grinding Mill" is far more than a slogan, but a protracted campaign to safeguard equipment quality. Only by continuously exceeding customer expectations with zero defect equipment and high standard services can we maintain the initiative in the market.
Amid solemn oaths, the flag symbolizing mission and responsibility was formally handed over to the service teams. The lined up service fleet is about to set off, delivering exclusive services featuring professionalism, speed, agility and high efficiency.
Since the launch of the first session of After-Sales Tour of Grinding Mill in 2017, SBM service teams have set foot everywhere our customers are in need. Travelling across thousands of miles, they have kept their promises with professionalism and sincerity.
Our service scope keeps expanding from non metallic mineral powder processing, carbon petroleum coke grinding, industrial solid waste recycling, to new energy & new material pulverization. We continue to make breakthroughs in various industries. A high quality service network covering the core territory of China’s grinding industry has taken shape.
Over the past decade, SBM has dispatched service teams thousands of times, with a total travel distance of millions of kilometres. Our engineers have visited thousands of customer sites and solved countless problems concerning equipment operation and process optimization.
After-Sales Tour of Grinding Mill has long gone beyond simple equipment inspection, turning into a bridgeof hearts linking SBM and customers. By listening face to face to client feedback, we feed the most urgent and authentic on site demands into product upgrading, thus building a differentiated moat of “Product + Service” and forging SBM unique customer centric competitive advantage.
Taking the 10th After-Sales Tour of Grinding Mill as a new starting point, SBM will continue to focus deeply on industrial grinding equipment. With more reliable products, more professional services and a more sincere attitude, we will march forward hand in hand with all customers to achieve win-win development.
Launched in 2017, SBM "After-Sales Tour of Grinding Mill" is designed to get closer to customer demands and improve customer experience through all round, high quality services. This campaign continues to adopt the elite "1+1+1+1" service model. The visiting teams consist of sales staff, technical engineers, after-sales service engineers and R&D engineers.
The return visit campaign delivers one stop services for customers, including comprehensive equipment inspection, deep maintenance, advance hidden trouble troubleshooting, operation guidance training, on site practical teaching, equipment patrol inspection and system upgrade. We are committed to solving practical problems and creating tangible value for clients.
Attending leaders emphasized that the "After-Sales Tour of Grinding Mill" is far more than a slogan, but a protracted campaign to safeguard equipment quality. Only by continuously exceeding customer expectations with zero defect equipment and high standard services can we maintain the initiative in the market.
Amid solemn oaths, the flag symbolizing mission and responsibility was formally handed over to the service teams. The lined up service fleet is about to set off, delivering exclusive services featuring professionalism, speed, agility and high efficiency.
Since the launch of the first session of After-Sales Tour of Grinding Mill in 2017, SBM service teams have set foot everywhere our customers are in need. Travelling across thousands of miles, they have kept their promises with professionalism and sincerity.
Our service scope keeps expanding from non metallic mineral powder processing, carbon petroleum coke grinding, industrial solid waste recycling, to new energy & new material pulverization. We continue to make breakthroughs in various industries. A high quality service network covering the core territory of China’s grinding industry has taken shape.
Over the past decade, SBM has dispatched service teams thousands of times, with a total travel distance of millions of kilometres. Our engineers have visited thousands of customer sites and solved countless problems concerning equipment operation and process optimization.
After-Sales Tour of Grinding Mill has long gone beyond simple equipment inspection, turning into a bridgeof hearts linking SBM and customers. By listening face to face to client feedback, we feed the most urgent and authentic on site demands into product upgrading, thus building a differentiated moat of “Product + Service” and forging SBM unique customer centric competitive advantage.
Taking the 10th After-Sales Tour of Grinding Mill as a new starting point, SBM will continue to focus deeply on industrial grinding equipment. With more reliable products, more professional services and a more sincere attitude, we will march forward hand in hand with all customers to achieve win-win development.
